If for any reason you are issued with a refund, please note the following,
All refunds will be issued to the same payment method as on the original order.
When a refund is processed, you will receive an email notification. A refund will usually reach your credit card account within 4 working days after it has been processed, however please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return. A handling fee of 10% will be charged on all refunds.
Faulty Products returned within 30 days will be refunded in full including the original carriage charge (refund of original carriage charge applies to customers in the United Kingdom only). If the Products are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us except where the Products are returned by customers in the United Kingdom ONLY as faulty within 30 days of our shipment date.
Please complete a returns form on our Returns page