Delivery Information

DELIVERY OPTIONS ?


Our delivery services and charges are listed in the table below. Please select the option that is best for you at the checkout page once you have selected the items you wish to purchase.

 
Delivery option Delivery times Delivery cost
UK Saver 4 working days – if ordered before 3.00pm £3.50
Republic of Ireland 2-3 working days if ordered before 3.00pm £4.99
UK Next Day  Delivery 1 working day – if ordered before 2:00pm £5.99
Europe 5 – 10 working days. Maximum 10 items per order £10.99
USA & Canada 7 – 14 working days. Maximum 10 items per order £10.99
Australia 7 – 14 working days. Maximum 10 items per order £10.99
     

Delivery times

 
We may change these restrictions from time to time.
Where we have advertised the Next Day Delivery service or the UK Saver Delivery service at reduced rates as part of a promotion, this delivery rate promotion will only apply to orders which have a value of £10 or more.

UK SAVER DELIVERY – WHEN WILL I GET MY ORDER?

If you choose to have your goods delivered by UK Saver Delivery, the couriers aim to deliver your goods within 4 working days (this excludes weekends and bank holidays) from the day on which the order was made when placed no later than 15:00 (3:00pm). Please note that we cannot guarantee that you will receive the goods within such estimated delivery times.
 
Please be advised that UK Saver Delivery is not possible over the weekend or on Bank Holidays.
 

UK NEXT DAY DELIVERY – WHEN WILL I GET MY ORDER?

To receive your order the next day you must place your order by no later than 15:00 (3:00pm). However, please note there are some exceptions as explained below,
Orders placed after 3pm on Thursday but before 15:00 on Friday, will be delivered on Saturday.
Orders placed after 3pm on Friday but before 12:00 on Sunday, will be delivered the following Tuesday
Orders placed after 12:00 on Sunday will be delivered the following Tuesday.
 

UK SATURDAY DELIVERY SERVICE

To receive UK Saturday Delivery for the following Saturday, orders must be made before 2:00pm on the Friday before. Unfortunately, Saturday delivery is only available for UK deliveries. We are very sorry but we cannot offer Saturday delivery to the following postcodes:
AB (All), BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT81, BT82, BT92, BT93, BT94, DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

WHAT DELIVERY CARRIERS DO YOU USE?

We use either Royal Mail or DPD Homecall.

WHAT IF NO ONE IS IN?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

WHERE DO YOU DELIVER?

UK &a mp; Republic of Ireland
Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland. Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days – Channel Islands, Highlands & Islands of Scotland, Shetlands.
We also have a Republic of Ireland delivery service and customers ordering for the Republic of Ireland should order no later than 19:00 (7.00pm) in order to receive it in the next 2 to 3 working days. Please note that UK and Republic of Ireland deliveries can be made any time between 7:00am and 7:00pm. Please ensure there is access to the delivery address at all times during this period.

International Delivery Service

We currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and certain countries within Europe.
Due to individual country custom requirements we unfortunately do not deliver to the following destinations – Andorra, Canary Islands, Greenland, Gibraltar, Iceland, Norway, San Marino, Switzerland and Vatican City State. We apologise for any inconvenience caused.